Message to UPC: You Suck!

Never in the whole of human history has a cable television / phone / broadband provider sucked quite as much as UPC do at the moment.

I would have thought they'd have been content with getting our bills wrong, cutting us off by mistake, disrupting our service, fobbing off and downright ignoring our legitimate complaints, boring the crap out of us while rolling out a firmware upgrade, providing us with less than 10% of advertised broadband speeds during peak periods and even leaving us without the broadband we paid for for up to three days at a time.

Obviously, I was wrong.

Not remotely interested in providing a better quality service, and this counts for both technical and customer service, UPC has instead spent all their money on protecting their "service" by switching to Nagra 3 encryption.

So now anyone with an box of dreams, or viewer of stars, or whatever, can no longer even watch the channels they've rightly paid for on anything except that god-awful excuse for a box by Pace. The interface. The size. The responsiveness. The remote (see right) It all sucks.

Related articles

• UPC sucks - Erwyn van der Meer (bloggingabout.net)
• UPC sucks (2) - Erwyn van der Meer (bloggingabout.net)
• UPC Broadband, wonderful service unless you want to work at the weekends. (patphelan.net)
• Irish ISP To Block Access To Pirate Bay (yro.slashdot.org)
• INSIGHT: "Because it sucks" is not a reason to redesign (37signals.com)

Technical Support should never be necessary

Ah end-users. The only thing really wrong with the world of software support. PEBCAKs, the lot of them.

http://thedailywtf.com/Articles/Support-Should-Never-Be-Necessary.aspx

I've received quite a few mails nearly as bad as these, but I'm sure it would breach the patient / madhouse software doctor confidentiality rule.

pchelptech
"There are two ways to write error-free programs; only the third one works"